MYPINPADCustomer context
The payments product required coordinated progress across APIs, cloud environments, cyber controls, partner certification and live-service preparation. Merchant experience depended on the complete transaction flow and support model, not only the availability of an individual product component.
The delivery challenge
The programme had to balance delivery speed against payment security, partner obligations, certification conditions, transaction performance and support capability. The programme needed one route from product and partner discovery through integration, pilot and phased release into live merchant service.
What the team did
Connect requirements to the delivery roadmap
We translated merchant, payment-partner and regulatory needs into prioritised features, technical actions, transaction-flow requirements and acceptance criteria. We sequenced API integration, cloud environments, certification, pilot and phased release within the roadmap.
Maintain traceability across delivery conditions
We connected APIs, cyber controls, performance, partner certification, defects and production-readiness evidence so that release priorities reflected their combined effect. This kept the route to live visible across product, technical and external partner activity.
Use pilot and service evidence
We used demonstrations, pilot feedback, transaction performance and support data to clarify customer impact and prioritise fixes and enhancements. Merchant experience and payment performance informed release priorities alongside assurance and operational readiness.
Establish ownership after release
We connected engineering, partners and support through live-product ownership. Monitoring, incident routes, runbooks and early-life exit criteria formed part of the operational model, supporting the transition from rollout to an owned live service.
Keeping the programme on track
- Acceptance traceability
- Merchant and partner needs linked to transaction flows, technical actions and acceptance criteria.
- Certification dependencies
- Certification and cyber conditions connected with API and release readiness.
- Pilot decisions
- Feedback, transaction performance and defects informing fixes and rollout priorities.
- Live support
- Monitoring, incident routes, runbooks and early-life exit criteria.
What changed
- Certification to live service
- We took product delivery and payment certification through to a controlled route into live merchant service.
- Phased release, not big bang
- Discovery, integration, certification, pilot and phased release ran within a single delivery plan.
- Scaled across the estate
- The approach supported an environment of more than 4,000 merchant locations.
Outcomes describe the delivery result achieved on the programme. How we describe our delivery experience.
How this helped the customer
We connected product delivery and certification to a controlled route into live merchant service. The approach brought discovery, integration, certification, pilot, phased release and service improvement into the same delivery plan.
Facing a similar challenge?
When a release depends on partner certification, integrations and support, progress in development is only one part of readiness. Battlehill can connect those conditions with the roadmap, pilot decisions and the responsibilities needed to operate the live service.