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Customer & industry experienceExperience that understands
your business.
Every industry has its own pressures. We bring experience across retail, financial services, utilities, public services and technology—and shape the support around your organisation, whether you are growing a business or leading enterprise change.
Experience includes customer assignments delivered by our team before joining Battlehill Projects. Delivery partners and technology environments are identified separately. How we describe our delivery experience.
Industry experience
Retail & consumer
Deliver change across stores, brands and digital services while keeping customers and colleagues at the centre.
We help coordinate store and platform rollouts, payments, ERP, CRM and the people change around them. Trading calendars, pilot stores, supplier dependencies and local support are built into the delivery approach.
Customer experience
Alshaya Group
Asda
Boots
Burberry
Co-op
Currys
Howdens
M&S
Sainsbury’s
Tesco
Victoria’s Secret
Waitrose
Industry experience
Banking & building societies
Move business and technology change forward with clear ownership, readiness and control.
We bring business teams, technology owners and delivery partners together around the programme. Our support covers governance, delivery leadership, business analysis, testing, local readiness and the move into supported operation.
Customer experience
- Abbey NationalHistorical brand
Cumberland
Lloyds
Metro Bank
Nationwide
Santander
Shawbrook
Standard Chartered
TSB- Yorkshire BankHistorical brand
Industry experience
Insurance, payments & fintech
Connect customer needs, specialist partners and the practical work of bringing change into service.
We support customer and operational change, platform delivery and programmes with complex partner dependencies. Delivery plans connect requirements, integration, testing, relevant approvals and business adoption.
Customer experience
- Aspen InsuranceHistorical brand
Davies
Marsh
MYPINPAD
SunLife
Wise
Industry experience
Water & utilities
Improve business systems and ways of working around the demands of essential services.
We help your business and implementation teams coordinate systems change, process ownership, testing and readiness. The approach reflects operational constraints, supplier commitments and the people who will run the new service.
Customer experience
Scottish Water
Thames Water
Industry experience
Public services & healthcare
Bring clear programme leadership and practical change support to organisations serving the public.
We help sponsors establish priorities, strengthen governance and prepare teams for changes to systems and services. Health checks, project leadership and change management can be commissioned around a specific delivery need.
Customer experience
NHS Professionals
Post Office
Scottish Fire and Rescue Service
Industry experience
Transport, property & infrastructure
Coordinate projects across live sites, operational teams and external partners.
Our support brings site constraints, technology dependencies, business readiness and supplier plans together. We help teams plan releases, prepare support and make informed decisions about operational handover.
Customer experience
APCOA Parking
London Gateway
Industry experience
Agriculture, food & manufacturing
Connect business change across production, distribution, sites and central functions.
We support programme leadership, project controls, business analysis and systems delivery where multiple functions need to change together. Plans account for operational capacity, data, local preparation and the transition to new processes.
Customer experience
Frontier Agriculture
Malvern Panalytical- Pilgrim Foodservice
Industry experience
Technology, telecoms & software
Bring delivery focus to platforms, migrations and services with many moving parts.
We coordinate internal teams, customers and technology partners from requirements through implementation and support. Programme recovery, rollout planning and business change help connect technical progress with a service people can use.
Customer experience
Benchmark Estimating- Clifford ThamesHistorical brand
- FireEyeHistorical brand
Fujitsu
Gamma
MBNL
Ricoh
SmartSpace SoftwareHistorical brand
Experience across the delivery ecosystem
Complex programmes also depend on the organisations providing consulting, technology and payment services. These names describe partner and technology environments within our wider delivery experience.
Consultancy & delivery partners
Accenture
EY
Kyndryl
Tata Consultancy Services
Technology & payment environments
Google Cloud
Mastercard
NCR Voyix
ServiceNow
Visa
Tell us what your organisation needs to change.
We can help you assess the programme, lead delivery or bring a specialist into your team. Start with the outcome you need and the challenge you are facing.